Refund, Return & Cancellation Policy

Last updated: 24 July 2026

We want your Vanika order to arrive correctly and in good condition. Because soaps and personal-care products are hygiene-sensitive, opened or used products cannot be returned for a change of mind.

When a return, replacement or refund may be available

Please contact us if your order arrives damaged, defective, expired, incorrect, incomplete, materially different from what was ordered, or is confirmed lost in transit.

• Report transit damage, incorrect items or missing items within 48 hours of delivery.
• Report a manufacturing defect discovered after opening within 7 days of delivery.

Include your order number, a description of the issue and clear photographs of the parcel, label and product. An unboxing video can help us investigate but is not mandatory.

Items not eligible

• Products opened or used for change-of-mind reasons.
• Damage caused by misuse, improper storage or normal wear.
• Requests made outside the applicable reporting period without a reasonable explanation.
• Products not purchased from Vanika or where purchase cannot be verified.
• Minor differences in colour, shape or appearance that can naturally occur and do not affect normal use.

Skin sensitivity

Individual skin responses can vary. Review the ingredient information before use and perform a patch test where appropriate. Stop use if irritation occurs. Sensitivity alone does not automatically establish a product defect, but contact us and we will review the circumstances fairly.

How claims are resolved

After reviewing the information provided, we may arrange a replacement, request return of the affected item, or approve a full or partial refund as appropriate. Do not send a product back unless our support team asks you to do so and provides instructions.

Refund timing

Approved refunds are issued to the original payment method. We generally initiate the refund within 5–7 business days after approval. Your bank or payment provider may require an additional 3–7 business days to display the credit.

Order cancellation

To request cancellation, contact us as soon as possible after ordering. We will cancel and refund the order if it has not entered processing or been dispatched. Once processing or dispatch has begun, cancellation cannot be guaranteed. Vanika may cancel an order because of stock errors, payment verification issues, pricing errors or delivery limitations; if payment was collected, it will be refunded.

Contact

Email harshoriginal15@gmail.com with your order number and the reason for your request.

This policy does not limit any rights available to you under applicable Indian consumer law.